Refund policy

We accept return requests within 14 days of delivery.

To be eligible for a return, an item must be unused, unworn, and in its original condition. Please email info@vellichorforge.com before sending anything back. Items returned without prior approval may not be accepted.

Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect. Original shipping charges are not refundable.

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly and include your order number and clear photos so we can make it right.

Custom, personalized, made-to-order, and digital items are not returnable unless they arrive damaged or are materially different from the approved order. Design and digitization fees are non-refundable after creative work has begun. Gift cards and downloadable products are final sale.

Approved refunds are issued to the original payment method after the returned item is received and inspected. Processing time may vary by bank or payment provider.

For an exchange, request a return for the original item and place a new order after the return is approved.

Questions about a return can be sent to info@vellichorforge.com.